FAQ

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Yes, we are a pet-friendly resort. Guests traveling with pets are required to inform us in advance, and additional fees may apply.

Yes, we recommend making restaurant reservations in advance to ensure availability, especially during peak seasons. You can make reservations by contacting our dining reservations team or through our online booking system.

Our resort offers a variety of leisure activities, including water sports, golf, tennis, spa treatments, and organized excursions. Guests can inquire at the concierge desk for more information and assistance with booking activities.

Yes, complimentary Wi-Fi is available throughout the resort premises, including guest rooms, restaurants, and public areas.

Yes, we offer a kids’ club with supervised activities and childcare services for our younger guests. Parents can enjoy peace of mind while their children engage in fun and educational activities.

Yes, our resort restaurants offer a variety of menu options to accommodate guests with dietary restrictions or food allergies. Please inform our staff of any special dietary requirements, and we will do our best to accommodate your needs.

We have implemented enhanced cleaning and sanitation protocols, social distancing measures, and health screenings for staff to ensure the safety and well-being of our guests. For more information on our COVID-19 safety measures, please refer to our dedicated page on our website or contact our guest services team.

Guests can cancel or modify their reservations by contacting our reservations department or through our online booking system. Please refer to our cancellation policy for information on any applicable fees or deadlines.